An unparalleled view into the world of online commerce and shopping behavior to help you win online

The new 2023 report presents a truly global view of online shopping behavior and will help retailers and brands understand the trends they need to act upon today, and strategically plan for in the future, to succeed online.

Examining where and how consumers are spending, the customer experience, new channels (including working from home, gaming and social), sustainability, technology and much more, it’s a critical read for brands, retailers and marketplaces.

Download the report now and find out what 31,000+ consumers across 18 countries told us about shopping online.

The Future Shopper 2023

线上购物正在缓慢增长且在将来也没有停止的迹象

跨渠道、设备、实体和数字的全渠道购物需求上升

交易平台仍然是第一大线上渠道

但不要低谷实体商业和D2C商业

We're here to help

Hugh Fletcher

Hugh Fletcher

Head of Thought Leadership

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Ken Platt black and white

Ken Platt

Director of eRetail

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