As we step into 2025, 10 emerging CRM trends are redefining customer relationships. Discover how to boost engagement and loyalty with actionable insights from our white paper
Improve your Customer Relationships : 10 CRM Trends you must know in 2025
Decode the latest trends to Implement in your CRM strategies.
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- France
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In VML's white paper “Piloter la relation client aujourd'hui - 10 tendances CRM incontournables en 2025”, you'll find our experts' analysis of :
Artificial Intelligence
More than just a technical tool, GenAI unlocks unique creative and strategic potential. Explore its game-changing applications in CRM.
Omnichannel Strategy
Explore the emerging channels to integrate into your journeys for a seamless omnichannel strategy.
Regulatory changes
The end of third-party cookies and the enforcement of the "European Accessibility Act" are here. Discover how to turn these shifts into opportunities.
Green CRM
VML guides you in driving a more environmentally responsible relationship marketing strategy.
The Power of Conversations
The rise of interactive emails and the integration of social interactions into CRM.
Sector-Specific CRM
A focus on the unique CRM needs of the B2B sector and CPG brands.
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