Self-checkout and online delivery services might soon be outmoded. Automated, cashier-less and mobile, doorstep-accessible shopping outlets are popping up globally—these offer not only a quick and seamless shopping experience, but also allow customers to handpick the items they are seeking.
Retail giant Amazon launched its Amazon Go store in Seattle in late January 2018. Amazon Go stocks everyday items, Whole Foods Market goods and Amazon-branded meal kits, but has no cashiers, no check-out lines and no barcode scanners. Shoppers enter by scanning an app, shop and leave—items purchased are automatically charged to their accounts. Dilip Kumar, vice president of technology for Amazon Go, suggests the concept is Amazon’s answer to solving “time poverty,” which he calls people’s “number one problem.”