A new approach is required to attract the next generation of car buyers. They have different needs, are facing different challenges and show different behaviour compared to their elders.

With a fragmented automotive stakeholder landscape communicating uncoordinately and competing for attention, it’s hard to reach these generations consistently, relevantly and in a personalised way.

The first step is to apply a 'Triple A' approach. And, we'll need to take a trip to the Dominican Replublic.

CRM is no longer enough. LRM - Lead Relationship Management - is the first step in the right direction. Lead Nuture Management is the end-game.

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