At this year’s South by Southwest Interactive conference, Amazon announced the integration of Capital One’s banking service with their voice-controlled speaker and digital assistant, Echo. Consumers can check their balance, pay their bills and track their spending by simply talking to Alexa, the voice service on the device.
To ensure that the service is secure, users can set up a pass code so that only they have access to their bank account. In a world where consumers are looking for convenience and ease of use without compromising on security, Capital One could be one in a long line of brands to exploit the power of voice-activated digital assistants.
