Several VML thought leaders are featured in the latest edition of EXP. Magazine, a digital publication produced annually by Bottle Rocket, a fellow WPP agency known for its work in experience-led product design and innovation.

EXP. brings together voices from across the WPP network to explore emerging trends, human-centered design, and the evolving role of technology in shaping customer experience. This year’s edition is no exception—featuring articles from across VML’s global network that highlight our expertise in digital transformation, AI integration, and strategic experience design.

The publication is designed for anyone passionate about building connected experiences that create measurable business value. VML’s contributions provide practical insights and forward-looking ideas that reflect the agency’s commitment to delivering innovative, human-centered solutions for clients worldwide.

Bottle Rocket’s EXP. Magazine is distributed to business leaders, digital product professionals, and experience innovators across industries. Explore the full issue to see how VML is helping shape the future of digital experience.

Dive into the full lineup of contributions:

New Rules

New Rules: How the Next Generation of Buyers is Already Disrupting the B2B Landscape

The B2B playbook is being rewritten by Millennial and Gen Z decision-makers.

Learn how to speak their language with insights from Dr. Andreas C. Ortner, Managing Director, B2B at VML EMEA.

Read More on Page 8
The Future of Brand Value

The Future of Brand Value: Why CX is The Engine of Growth

In today's experience economy, CX isn't just part of the equation—it's the multiplier.

Learn how to accelerate brand growth with insights from Jason Gaikowski, Chief Transformation Officer at VML.

Read More on Page 10
Reports of the Metaverses Demise Are Greatly Exaggerated

Reports of the Metaverse’s Demise Are Greatly Exaggerated

The metaverse, a term that once electrified the tech industry, is undergoing a quiet evolution.

While the initial version of a fully immersive, persistent digital world may be distant, the building blocks are being laid. More from Fernando Martinez, Associate Director of Technology, Innovation at VML.

Read More on Page 19
Looking Back Looking Forward

Looking Back, Looking Forward: The Future of CX

Customer Experience has evolved dramatically, from simple interactions to sophisticated data-driven experiences.

To see the future, it’s important to understand the past. Nick Yecke, Executive Director, Experience Strategy (CX) at VML, explores four historical shifts: the service era, satisfaction era, relationship era and the experience economy.

Read More on Page 48
Top 3 Challenges in Connecting with the New Generation of B2 B Buyers

Top 3 Challenges in Connecting with the New Generation of B2B Buyers—and How to Overcome Them

Engaging Millennial and Gen Z buyers demands a strategic rethink of how B2B operates.

Dr. Andreas Ortner, Managing Director, B2B at VML EMEA, explores the real, day-to-day challenges we face in connecting with the new generation of buyers in charge and leaves marketers with three key takeaways.

Read More on Page 66
Breaking Silos

Breaking Silos: Building Unified Product Strategies Across Mobile, Data, and Omnichannel Ecosystems

In today’s competitive world, businesses can no longer afford to treat mobile apps, web platforms, and in-store experiences as separate entities.

Erik Haines, Managing Director, Technology - Mobile Apps and Product Management at VML, explains the benefit of adopting a unified product strategy.

Read More on Page 69
Accelerating Through Headwinds

Accelerating Through Headwinds: Building an Automotive Ecosystem for the Future

The key to thriving in today’s changing automotive landscape is to adapt and adopt.

Nick Brunker, Managing Director, Experience Strategy at VML, shows how auto manufacturers can meet the road ahead with adaptability, customer-centricity and sustainability.

Read More on Page 74
AI in Workflows

AI in Everyday Workflows

Is AI a creative accomplice or a legal liability?

As corporate America sweats over potential plagiarism, ethical quicksand, and the fine print of AI usage, Ian Cahill, Director of Technology - Innovation at VML, offers a compass for navigating these uncharted digital waters.

Read More on Page 96
Thinking Outside the Box of your i OS App

Thinking Outside the Box of your iOS App

Why limit your app's functionality to when users have it open? Learn how to strategically place powerful features within iOS itself—delivering the perfect experience exactly when and where users need it most.

From widgets to notifications, extensions to Siri shortcuts — discover how to make your app an essential part of your users' digital ecosystem. More from VML’s Chris Weathers, Managing Director, Technology - Apps at VML.

Read More on Page 100
Mastering the Digital Experience Tech Stack for 2025

Mastering the Digital Experience Tech Stack for 2025

Let’s be real, the last decade in technology marketing arena has been evolving quickly.

Luis Fernandez, Executive Director of Technology at VML, shares how your organization stays relevant in the digital space.

Read More on Page 102
Generative AI in B2 B Marketing

Generative AI in B2B Marketing: Transforming Buyer and Seller Roles

Generative AI in B2B marketing will redefine the way business is conducted.

Luis Fernandez, Executive Director of Technology at VML, showcases the impact on buyers, sellers, bots and more.

Read More on Page 116

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