As global chief experience officer, Jeff is the visionary behind VML’s customer experience (CX) practice. As part of this role, Jeff grows the agency’s world-class experience design, commerce, and technology capabilities. Today, the CX practice has grown to include more than 2,000 experts and specialists in CX consulting, product and service innovation, digital ecosystems, data and personalization, technology modernization, CRM, and loyalty program design. The global practice is recognized by Forrester as one of the world’s top CX strategy consulting practices, with deep expertise in data, strategy, content, and technology.

Jeff also serves as global executive lead for VML Enterprise Solutions. He is responsible for the growth and leadership of the offering, including global consulting, data, technology, innovation services, companies, and products.

Jeff has spent more than 20 years at VML, shaping many of the most pivotal client engagements through his balanced understanding of consumers, business, and technology. He has diverse experience across clients such as Colgate-Palmolive, The Ford Motor Company, Microsoft, Google, Sherwin Williams, and T-Mobile.

He’s been recognized by Kansas City Techweek’s Tech 100 and Ingram’s “40 under 40,” which recognizes emerging leaders in the region. He is also on the boards of advisors for Children’s Mercy Hospital, KCNext, and Digital Sandbox KC.