We dream big – creating connected ecosystems, products and services – and we execute small – sweating the details to create consistent, performant customer experiences. Our Experience team delivers for a wide range of industries and brands, including Lego, Yves-Saint Laurent, Ford, GE Healthcare, HSBC, Duracell, Microsoft, Diageo, New Balance, Pets at Home and Specsavers.

What we need from you

• Able to work with multidisciplinary teams on a range of products, designing experiences people want, need and love.
• Passion for people, with a proven ability to work across medium and large-scale engagements with several project tracks and teams from multiple organisations.
• Able to juggle multiple projects with a great attitude, prioritising work and resources – even when timelines, budgets and availabilities change.
• Make the case for what you believe in, always advocating for the people who use our products in front of clients and internal teams.
• Work well under pressure, keeping your cool when the deadlines change, mitigate risks an adjust accordingly.
• Get involved in workshops and presentations by leading and facilitating, developing relationships and working towards good outcomes.
• Be an expert, continually learning about people, design and technology, helping colleagues improve their design practice.
• Role model positive, progressive ways of working with all areas of the business – facilitating an environment to deliver quality at pace.
• Act as an ambassador for the experience design team; sell and evangelise the value of user centred experience design both internally and to clients in order to win more engagements.
• Stay stubbornly curious, constructive and open minded.

You’re likely to have knowledge and expertise in these areas

• You’ve been fundamental to the creation of digital products and services from end to end; foremostly sitemaps, wireframes and specifications, but also customer and stakeholder research, expert assessment of key user flows, usability testing and advising on content.
• Effectively managed time to facilitate the delivery of a digital product on budget and on time.
• Played a key role in creating, planning and facilitating research and user testing activities; from in-person ethnographic studies to one-on-one user testing
• Created user journeys, information hierarchies and experience design approaches at different levels of fidelity to suit your audience, in support of campaigns, new products and destination launches and ongoing improvement initiatives.
• Where appropriate, briefed teams and ensured quality in all outputs and deliverables.
• Supported the pitch process with concepts and prototypes as necessary
• Used analytics and other evaluation tools to help measure the impact of your strategies
• Able to craft and deliver engaging presentations that inspire audiences and drive results.

Tools you’re likely to be confident in

• Figma
• Keynote & PowerPoint
• Adobe Creative Suite
• Atlassian project management tools e.g. Confluence and Jira
• Prototyping tools such as Figma Protopie, Axure or Invision
• Analytics tools such as Google Analytics

About you

Joining VML represents a chance to create world-class experiences for some of the best brands out there. This role is all about supporting the direction and development of customer experiences that matter – from primary research through to functional requirements.

We’re looking for someone passionate about all aspects of the user centred design process – auditing, researching and crystalising an execution – refining until every puzzle piece meets the highest standards of quality. You can’t wait to solve problems, come up with awesome ideas and obsess about the details.

This is a role for someone continually growing their development and leadership skills. Highly collaborative, you enjoy working in closely knit teams – pushing things just a little bit further. Not afraid to make the case for what you believe in, you work well under pressure, keeping your cool when the deadlines change. A natural with clients, you speak convincingly – and know how to get people excited about the work we do.

We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday.