All Careers

Operations Manager

VML

Department: Operations

Location:

Requisition ID: 9919

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Who we are looking for:
The Operations Manager is an integral team member of the portfolio operations team, responsible for supporting cross-departmental collaboration to ensure the successful delivery of work. This role will assist in coordinating with cross-functional teams to ensure operational efficiency.  You'll learn how to fully support VML and our client businesses by keeping close tabs on resource to revenue alignment and helping to eliminate any hurdles that may be preventing our teams from performing at their best.
What you'll do:
  • Proactively manage a core stable of client businesses within your supported portfolio.
  • Oversee resource to revenue projections with key client team partners.
  • Manage forecast accuracy and facilitate cross-share jobs in collaboration with Delivery.
  • Work closely with resource management partners to help ensure proper staffing across supported clients.
  • Facilitate inter-agency workflow processes and team structures
  • Ensure timely completion and approval of timesheets.
  • Develop core skills in facilitation, communication, attention to detail, and interpersonal relationships
  • Learn about staffing impacts on business models and client solutions; specifically helping to optimize client profitability.
  • Support company and departmental processes and initiatives.
Who you are:
  • Experience: 0-3 years experience in operations, project coordination, or related field (prior agency experience.
  • Demonstrates exceptional planning, organization, and time management skills.
  • Calm under pressure and comfortable operating with ambiguity.
  • Able to handle multiple tasks in a fast-paced deadline-driven environment.
  • Passionate about learning the discipline, supporting the team, and growing with the company.
  • Comfortable learning a diverse array of new tools and systems and helping others problem solve within each.
  • Detail-oriented with good organizational skills
  • A skilled communicator who can take complex issues and distill them for diverse teams.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

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$40,000—$100,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.