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Account Executive

VML

Department: Client & Business Leadership

Location:

Requisition ID: 9779

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

The Account Executive supports and grows the current client directly, working as a day-to-day client contact. You ensure that project outcomes meet client’s specifications and are accountable for delivering world-class thinking. You identify opportunities to grow the business and contribute to overall client satisfaction. You will possess high expertise on digital trends and technologies and have a hunger for continuing your professional development.

What you’ll do

  • Establish day to day working relationships with clients to ensure that we can continue to grow our business and deliver.
  • Identify opportunities and new interests that the client may not recognise to help drive revenue and benefit business needs as their digital advisor.   
  • Ensure work is delivered on budget and manage invoicing according to the contract terms.   
  • Obtain key client information to ensure effective scoping of work.   
  • Fosters a positive relationship with key team members at all levels of the organization.
  • Supports all aspects of day-to-day account management.
  • Work with the project team to create and manage project timelines, ensuring projects are delivered on time, maintaining clear documentation.
  • Anticipate, proactively address, and advise management on potential client or revenue issues.

Who you are

  • Preferably 1 year of client contact experience in a creative agency, communications, or customer service environment; demonstrated impact on the communication and online strategy for major clients.
  • Agency experience would be advantageous
  • Proficiency in mandarin preferred both verbal and written.
  • Proven problem-solving skills
  • Demonstrated track record of client relationship development and service.
  • Excellent organization and communication skills both verbal and written.
  • Must be proactive self-starter with an innovative, entrepreneurial mindset
  • Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook, and PowerPoint

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.