Senior Account Manager

Who we are looking for: 

VML is seeking a Senior Account Manager to work on The Coca Cola Company account, acting as a trusted agency partner for clients. The Senior Account Manager will support global and/or local charter efforts, facilitating the delivery of strategic and creative Commerce excellence.

As part of Open X, the WPP network solution in service of The Coca Cola Company, the Senior Account Manager will represent our capability across an integrated agency team. A successful candidate should feel comfortable working within a large agency group, and ensure commerce is thoughtfully integrated upstream as part of full 360 plans.

The Senior Account Manager must be new business minded, team oriented and possess excellent leadership, problem-solving, interpersonal and strong communication skills. Financial forecasting is also a key responsibility, providing information for senior leadership to monitor financials on a short and-long term basis. The ideal candidate must be comfortable with a fast-paced environment and be able to manage client relationships while resolving internal conflicts through consultation with functional and department leads. 

What you’ll do: 

• Provide Account, Strategic and Marketing Leadership
• Support Account Director to uncover business needs and objectives, develops appropriate strategies, and identifies/implements solutions to help achieve client goals
• Possesses a full understanding of VML commerce capabilities, success factors and profitability measures
• Provides account team leadership, and conveys the specific requirements for multi-functional support to the appropriate functional management on a timely basis
• Serves as a thought leadership partner to their strategy and creative partners
• Support Account Director working with SME teams within the agency and across the WPP/Open X network to define and influence the client’s requirements in order to develop proposals and secure additional business
• Coordinate activities across large scale, complex marketing projects with multiple dependencies, restrictive timelines and risks
• Works closely with the project management and production partners to ensure delivery of all programs, on time
• Build and Grow Client Relationships
• Meet in conjunction with Director onsite with the client to develop strategy, present concepts manage performance
• Understand client’s business and generate solutions to enhance client performance
• Ability to interact and engage with client in person confidently
• Build trust, credibility, and collaboration
• Manage client expectations
• Responsible for client satisfaction
• Effectively Manage teams
• Monitor workflow across account, project management, strategy, creative and studio to ensure efficient execution/delivery of projects
• Build solid, trusted relationships with team members, clients, and industry thought leaders
• Maintain a high level of performance by the account teams and other agency personnel
• Manage Financial Performance
• Responsible for managing the review and approvals of project scope of works.
• Ability to help inform financial updates and revenue tracking as part of monthly check-in with project management and finance.

What you’ll need: 

• 3-6+ years of experience in a marketing/advertising agency environment, Commerce or related field preferred
• Demonstrated track record of client relationship development and service
• Proven experience working cross-functionally within an organization
• Significant experience in professional client relationship management and background in agency management
• The ability to plan and strategize at a senior level
• Ability to effectively interact with senior level client leaders
• A persuasive and confident approach to client presentations, results and agency reviews
• Excellent written, oral communication and presentation skills
• Effective team management capabilities
• An impeccable attention to detail and budgetary restraints
• The ability to learn on the job quickly and to retain and recall relevant information on-the-spot
• Full awareness of creative processes and techniques for traditional and digital media
• Ability to have direct and tough conversations with client leadership as needed