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Account Supervisor

VML

Department: Client & Business Leadership

Location:

Requisition ID: R-2483

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Who we are looking for: 

VML is seeking an Account Supervisor for one of our technology clients to lead the day-to-day operations of agency projects in the social and creative space, developing and maintaining strong client relationships at a supervisory level. The Account Supervisor owns the responsibility of the growth and development of the client business. They will lead projects from beginning to end while fostering relationships directly with clients and the agency team.

What you’ll do:

· Client | Oversee day-to-day agency performance and agency/client relationship. Collaborate with creative teams to help craft growth strategies, concepts and business development blueprints for client value. Anticipate client needs and demands, delivering added value to the client wherever possible. Provide clear instruction as to the goals and objectives through any campaign or creative endeavor with specific guidance and performance measures.

· Team | Develop and grow client relationships across key stakeholders. Lead a collaborative effort to create unified services, communications, marketing materials and value to the client. Leads updates and maintenance of various live trackers, status documents, and internal/client-facing processes. Spearhead QC process for all creative outputs to ensure product messaging and brand ID are accurate and aligned with social strategy before client review. Manage creative delivery to client for feedback/approvals, communicates/interprets client feedback to creative/strategy teams for adjustments. Partner with PM team & client stakeholders to request calendar date holds and traffic social content to SEA for publishing. Co-lead communications amongst inter-agency teams (Village - influencer reposts / PCG - Paid Boosting), etc

· Process | Ensure agency work follows digital marketing best practices. Accountable for on-time, on-budget completion of all group projects and the reporting of budget status to clients. Gather/organize marketing resources/materials needed for creative brief development.

Who you are and what you’ll bring:

· 3-4+ years of account management experience. Experience leading marketing strategy for client social required. Technology category experience is a plus.

· Strong experience in digital and performance marketing a plus-- paid search, social, display, programmatic, SEO, content, UX, etc.

· Ability to lead and communicate effectively with cross functional teams.

· Self-confident, flexible yet takes and defends positions.

· Ability to present ideas and strategies to senior level clients.

· Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.

 

 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.