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Associate Account Manager

VML

Department: Client & Business Leadership

Location:

Requisition ID: R-2475

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Who We're Looking For: 

We're seeking a highly motivated and enthusiastic Associate Account Manager to join our growing Account Management team. You're a proactive and detail-oriented individual with a passion for building strong client relationships and delivering exceptional service. You thrive in a fast-paced environment, are eager to learn, and possess excellent communication and organizational skills. You're a team player who's excited to contribute to the success of our clients and our company. You're looking for an opportunity to develop your account management skills and grow your career in a dynamic and rewarding environment. 

Responsibilities: 

Client Support: 

  • Serve as a primary point of contact for assigned clients, responding to inquiries and resolving issues in a timely and professional manner. 
  • Assist Account Team in managing client communications, including emails, phone calls, and meetings. 
  • Prepare and distribute client reports, presentations, and other materials. 
  • Track and monitor client performance metrics, identifying trends and potential areas for improvement. 
  • Coordinate and collaborate with internal teams (e.g., Creative, Strategy, Media) to address client needs, ensure seamless service delivery and foster positive team engagement.   
  • Aid in ongoing integration and cooperation with IAT partners.  

Account Management: 

  • Assist in the development and execution of account plans to achieve client goals and objectives. 
  • Support Account Team in conducting regular client meetings to review performance, discuss opportunities, and build relationships. 
  • Identify and qualify potential upsell and cross-sell opportunities within existing accounts. 
  • Maintain accurate and up-to-date client information in CRM (Customer Relationship Management) system (e.g., Workday) 
  • Assist with the onboarding of new clients and team members, ensuring a smooth and successful transition. 

Administrative Tasks: 

  • Schedule and coordinate meetings, including preparing agendas and taking minutes. 
  • Process client orders and invoices. 
  • Maintain organized records of client interactions, project status and communications. 
  • Assist with the preparation of proposals and contracts. 
  • Support the team with other administrative tasks as needed. 

  

Qualifications: 

  • 1-2 years of experience in account management, sales, customer service, or a related role. 
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred. 
  • Excellent communication skills, both written and verbal. 
  • Strong interpersonal and relationship-building skills. 
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Outlook and Teams.  
  • Strong organizational and time management skills. 
  • Ability to work independently and as part of a team. 
  • Problem-solving skills and a proactive approach to challenges. 
  • Detail-oriented and able to manage multiple tasks simultaneously. 
  • Enthusiastic and eager to learn. 
  • Customer-focused and committed to providing excellent service. 
  • Positive attitude and a strong work ethic. 
  • Ability to adapt to changing priorities and work in a fast-paced environment. 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.