The Account Supervisor (AS) is responsible for the day-to-day management of the Brand Activation, Recruiter Sales Support team on the United States Marine Corps account. The Account Supervisor supports the Group Account Director, does not have any direct reports, and is based out of the Atlanta, GA office.  

 Recruiter Sales Support provides all materials to recruiters nationwide in their sales efforts to recruit potential qualified prospects and other various audiences. Materials may range from traditional efforts such as collateral pieces (tri-folds, brochures, pamphlets), to a virtual reality experience, and the management of Marine Corps Recruiting Commands’ mobile application, to name a few. 

For this role, the agency is seeking a detail-oriented, organized, proactive self-starter. You will partner closely with your director and many other agency disciplines to ensure efforts are on-time, on-budget, and meet client goals and objectives. As the day-to-day client point of contact, you will be a trusted advisor who can successfully communicate client needs to the broader cross-agency teams. You will be a strategic thinker who sees and understands the bigger picture, while capable of working across short- and long-term deliverables.  

What you’ll do: 

• Protect the Marine Corps brand, ensuring strategic alignment in everything you do 
• Always be solutions-oriented
• Set the tone for the cross-agency teams you work with through a strong work-ethic and positive leadership, capable of establishing trust across agency disciplines, and offering thoughtful feedback
• Have a 360 view of the work and understanding of agency capabilities, so you know who and when to bring in others as needed
• Maintain situational awareness of enterprise level happenings on the USMC account which may impact the Recruiter Sales Support efforts you will manage
• Gain and retain a strong understanding of the entire Marine Corps contract, how it works, how the business runs as a collective unit to remain profitable for the agency, and how your program fit into the bigger picture
• Identify optimizations and bring new ideas to the table whenever possible, focusing on measurement and results
• Communicate with your client counterpart daily to stay on top of requests and deliverables associated with the yearly annual marketing plan
• Liaise between clients and internal team to ensure client requests and feedback are communicated clearly and accurately
• Communicate effectively with clients and provide the necessary feedback to support the program, to include times when agency data or insights may suggest an alternate direction from what clients may request
• Approach challenges or alternate points of view with a professional demeanor, while effectively working to resolve issues  
• Excellent at time management and organizational skills
• “Manage-up” to the Director and other agency peers, leaders, etc.
• Proactively update the Director on issues that may arise, such as topics of interest (i.e., challenges, program successes, etc.) that may impact day-to-day efforts and/or the business  

Who you are: 

• A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
• A self-starter | Take your own initiative. Don’t wait to be told to do something. Own your projects and programs and take the reins.
• An effective organizer | There are many different efforts that fall under the Brand Impact team. You’ll need to have oversight into all of them and be able to prioritize appropriately to get it all done when it needs to be done.
• Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be a champion of team environments that are comfortable and encouraging. You take direction and give direction effectively.
• Optimistic and resilient | Digs in and figure out how to work around problems. Yes and why not posture. Takes care of self and team. Maintains a balance of stamina and positivity.
• Accountable | Be accountable to yourself and to your team. If you have an idea, speak up and package it as your own. If you make a mistake, own up to it and learn from it for the future 
• Ego-less | We all wear the hats that need wearing- it’s a mentality that makes the team successful. 

What you’ll need:  

• 5+ years of experience in a creative agency with a minimum of 3 years of client-facing experience 
• Specific experience with mobile application or digital development is strongly recommended
• Attention to detail with demonstrated follow-through on scheduled deliverables 
• Ability to travel for business needs when called upon. Travel estimate is 10% or less.
• Passion for building relationships that result in new, profitable revenue opportunities as well as driving incremental growth on existing work.
• Strong understanding of account finance, billing, and adherence to budgets.
• Proven ability to negotiate Statements of Work and contracts – effectively forecasting and scoping work with teams in close collaboration with Project Management. 

What we offer: 

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.