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CRM Account Manager

VML

Department: Client Services

Location: Bangkok, Thailand

Requisition ID: 9339

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

.Job Overview

We are looking for an Account Manager with expertise in CRM, Data-driven marketing and MarTech to join our team. This role will be responsible for managing key client accounts, developing CRM strategies, leveraging marketing technology, and optimizing customer data to enhance engagement and conversion.

 Key Responsibilities

  • Serve as the main point of contact for key clients, ensuring strong relationships and effective communication.
  • Understand client business goals and translate them into CRM and data-driven marketing strategies.
  • Lead the end-to-end execution of CRM and digital marketing campaigns, ensuring timely delivery.
  • Coordinate with internal teams (strategy, creative, tech, and data teams) to ensure seamless execution of campaigns.
  • Work closely with data analysts and performance teams to drive ROI-focused marketing strategies.
  • Understand MarTech tools to improve personalization, segmentation, and campaign effectiveness.
  • Manage budgets, timelines, and project scopes, while ensuring high-quality output.
  • Stay updated with industry trends in CRM, data, and MarTech to drive innovation for clients.
  • Maintain good relationship with clients and gain their trust.
  • Track KPIs, measure campaign success, and provide strategic recommendations for improvement.

Qualifications & Skills

  • 3+ years of experience in CRM, digital marketing, or MarTech (agency experience preferred).
  • Strong background in customer engagement, personalization strategies and data-driven marketing.
  • Strong project management and problem-solving skills.
  • Ability to translate data insights into actionable marketing strategies.
  • Excellent in English Communication both verbal and written skills.
  • Pleasant personality, good interpersonal skills, optimistic attitude, service minded.
  • Proficient in Microsoft Word, Excel, PowerPoint

 

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.