Account Supervisor

VML

Department: Client Services

Location: Warszawa, Poland

Requisition ID: 9281

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

💡 Role in a nutshell:

Are you a skilled leader with strong operational expertise and a knack for building client relationships? We’re looking for an Account Supervisor to take charge of a key client account and lead a team. In this crucial role, you’ll oversee project execution, financial tracking, and strategic collaboration between teams—all while ensuring the highest standard of service delivery.
This is a role for someone who takes initiative, thrives in a fast-paced environment, and knows how to balance leadership with hands-on involvement. You’ll work with one of the most recognizable brands in the market, driving high-impact campaigns and shaping the client-agency partnership.

If you’re ready to take on a role that blends strategy, leadership, and operational execution, this could be the perfect opportunity for you!

✨ Details:

  • Location: Hybrid model - 2 days per week in our Warsaw office, with the option to work remotely on other days
  • Reporting Line: Managing Partner
  • Close Collaboration: Creative Team, Production Team, Strategy Team

🥇What will keep you busy during the day:

Team Leadership

  • Manage a one-person team, ensuring effective communication, clear project coordination, and successful task execution.
  • Support and mentor your team, providing guidance and feedback to foster professional growth.
  • Ensure all projects align with client expectations and maintain the highest standards of service and delivery.

Operational Project Management

  • Oversee multiple 360° marketing campaigns, managing both daily execution and the bigger financial picture.
  • Take responsibility for budgets, forecasts, and financial tracking of all projects under your supervision.
  • Work closely with the internal teams to ensure timely delivery and efficient resource allocation.

Client Relationships

  • Build and maintain strong relationships with the client, acting as their main point of contact.
  • Use your strategic and interpersonal skills to ensure client needs are understood and reflected in all aspects of campaign execution.
  • Provide regular updates, address challenges proactively, and ensure a smooth and transparent communication process.

Hands-On Involvement

  • Stay closely connected to project execution, ensuring campaigns are delivered on time, within scope, and meeting financial objectives.
  • Oversee the creative and strategic process, ensuring that briefs align with client goals and agency standards.
  • Identify new business opportunities and drive revenue growth within existing projects.

🔑 Skills and experience required to be successful in this role include:

  • Minmum 5 years of experience in project management and client services, preferably in the marketing or advertising industry.
  • Solid understanding of budget management, forecasting, and financial reporting.
  • Ability to balance strategic thinking with hands-on involvement in campaign execution.
  • Excellent client relationship management—strong communication and interpersonal skills.
  • Fluency in English and Polish (minimum B2+ level).
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities simultaneously.
  • Willingness to work in a hybrid model (our office is based in Warsaw).

✨ Our offer:

  • Endless Growth & Development Opportunities
    You will have the chance to work on cutting-edge, innovative projects with continuous support through mentorship, internal sessions, and personalized learning pathways via our e-learning platform. Our Thrive Career Growth Program is designed to help you set clear career goals and achieve them-whether you're developing locally in Poland or exploring global opportunities. We also offer a Leadership Academy to nurture future leaders and build long-term success for every employee.
  • Stay Ahead with Cutting-Edge LearningThrough our partnership with Coursera, you'll have access to over 400 courses and certifications in Data and AI. This ensures you not only expand your skills but also stay at the forefront of a rapidly evolving industry.
  • Work-Life Balance MattersWe understand the importance of balance in life, which is why we offer flexible working hours and the option to work remotely or in a hybrid model. We also encourage taking regular time off to recharge, ensuring that you maintain both your productivity and well-being.
  • Well-Being at the ForefrontYour well-being is our priority. With access to MedicoverMultisport, and our mental health resources, including employee assistance programs and wellness initiatives, we ensure you're supported both mentally and physically.
  • Inclusive & Celebratory CultureWe celebrate diversity and inclusivity at VMLY&R. Through employee resource groups and various initiatives, we create a culture where every voice is heard and valued. We also love to celebrate successes together, whether it's through VML DaysFoundation Days, or marking our collective achievements.
  • Global Reach with Local ImpactBe part of a global network while making a meaningful difference locally. Our international presence connects you to exciting collaborations and learning opportunities worldwide. You'll also have access to a variety of activities with the WPP Campus, including yoga sessions, group runs, and more, creating a vibrant, active community.

🤌Here what comes next:
You are reading this ad and you feel like it could be a great fit for you, we encourage you to apply.

  • If your profile matches our position Talent&Culture Partner will contact you to arrange a phone interview.
  • We will let you know If we would like to invite you for a follow up interview with the hiring manager, either online or in person.
  • We will offer you feedback after every step-in recruitment process.

✨Our culture:

We’re all about building real relationships. No superficial connections here—just genuine interactions that matter. We’re innovators at heart, always pushing boundaries and challenging the status quo. We embrace the journey of trying, winning, failing, and trying again. We face every situation, even the tough ones, with a can-do attitude and a smile. Optimism is our guide to finding the best solutions. We’re inclusive and welcoming. We care that everyone feels valued and included at VML, no matter their background or beliefs.

#ConnectingMeaningfully, #InspiringCreatively, #ApproachingPositively, #IncludingPurposely

#LI-EMEA #LI-HYBRID

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.