Account Manager

VML

Department: Client Services

Location: Johannesburg, South Africa

Requisition ID: 9277

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Who we're looking for: 

someone to effectively manage & implement the integrated marketing communication requirements of client(s) through having a deep understanding of consumers & client's business, using agency processes to deliver projects on time, within budget and to specification, building strong & enduring client-agency working relationships

What you'll be doing:

  • Work as member of the team in implementing effective timely communications by applying agreed Agency processes and procedures
  • Builds and maintains effective working relationships with others – client & agency to deliver effective client service
  • In-depth and up-to-date knowledge of the client's business, including competitive activity, local and global industry and consumer trends 
  • Coordinates & prepares for meetings and presentations – chairs meetings where necessary
  • Coordinates team integration for brand communication strategy development
  • Implements creative communication activities
  • Implements communication production for all elements
  • Ensures effectiveness of communication is measured (where applicable)
  • Manages brand office administration and communication – call reports, weekly status etc.
  • Manage brand history file (i.e. monthly report or competitor report)
  • Develop & manage budgets & billings
  • Proactively communicates with Client ensures Client expectations are understood and met in Client meetings
  • Manages sign-off/approval process of work
  • Assist in internal & external expectations
  • Assists in managing WIP & resolves accounts queries with AD
  • Manages AE tasks identified by manager (where applicable)
  • Manage day to day ad hoc briefs
  • Open to and active in sharing knowledge/intelligence
  • Contribute by effecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment.

What you'll need:

  • Must have a minimum of 2-4 years of experience in Account Management within an agency
  • Proven ability to manage multiple projects simultaneously and prioritize effectively.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and relevant project management software.
  • Demonstrated success in managing client relationships and delivering results. Experience working with a variety of clients across different industries is a plus.
  • A strong understanding of various marketing disciplines, including advertising, public relations, digital marketing, and social media.
  • Experience using project management methodologies and tools to effectively manage projects and resources.
  • Experience managing budgets, tracking expenses, and analyzing campaign performance.
  • Ability to create and deliver compelling presentations to clients and internal stakeholders.

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At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.