Who we're looking for:

What you'll be doing:

• Work as a member of the team, project managing effective communication processes by applying agreed processes and procedures
• Timeous & effective complaints management
• Develops in-depth understanding of Clients business
• Delivers against key account plan deliverables, build and maintain effective working relationships with others – client & agency to deliver effective client service
• In-depth and up-to-date knowledge of the client's business, including competitive activity, local and global industry and consumer trends
• Leads meetings & delivers presentations
• Contributes to integrated communication strategy development process – manages, participates and implements strategy
• Manages communication research process (when required)
• Manages creative development process, writes creative briefs & briefs creative, evaluates creative concepts
• Manage media planning process
• Manages implementation of production and delivery of communication activities
• Directs overall brand office admin and communication – call reports, weekly status
• Identify information, analyse, evaluate & interpret for inclusion into strategy/briefs
• Ensure cost effective service delivery & therefore build Agency revenue
• Identify proactive opportunities with future financial reward
• Manage team from basic HR perspective incl. Performance management. Is responsible for team delivery
• Manages Financials ito a) presentation of key CE’s/budgets to Client b) budgets & billings d) Monthly Financial reporting
• Open to and active in sharing knowledge/intelligence
• Contribute by effecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment

What you'll need:

• Must 5-7 years of proven experience in Account Management or Client Service within an advertising agency or marketing environment.
• A strong understanding of integrated marketing communications, including brand strategy, creative development, media planning, and digital marketing.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Proven leadership skills, with experience in managing and motivating teams to achieve shared goals.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent organisational and time management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• A passion for the advertising and marketing industry, with a keen interest in staying ahead of the curve.

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