All Careers

Account Director

VML

Department: Client Services

Location: Johannesburg, South Africa

Requisition ID: 9268

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Become a Customer Experience Champion

Transform Businesses. Inspire Loyalty. Lead the Future of CX.

Are you a passionate advocate for exceptional customer experiences? Do you thrive on building strong relationships and driving transformative change? We're seeking a dynamic CX Account Director to join our team and lead the charge in crafting unforgettable customer journeys.

As a CX Account Director, you will:

  • Be the Architect: Design and deliver innovative CX strategies that elevate brands and exceed client expectations.
  • Forge Powerful Partnerships: Cultivate deep client relationships, becoming a trusted advisor and strategic partner.
  • Empower a Winning Team: Mentor and inspire a team of talented CX professionals, fostering a collaborative and high-performing environment.
  • Shape the Future of CX: Stay ahead of the curve, leveraging cutting-edge technologies and methodologies to deliver groundbreaking solutions.
  • Drive Measurable Impact: Track and analyse key performance indicators, demonstrating the tangible value of your work.
  • Become a CX Leader: Share your expertise and thought leadership, contributing to the growth and evolution of our CX practice.

If you possess:

  • A relentless passion for customer experience excellence.
  • 5+ years of proven success in a client-facing CX role.
  • A deep understanding of CX disciplines and digital marketing.
  • Exceptional communication, leadership, and analytical skills.
  • A proactive and results-oriented mindset.

Then we invite you to join us on this exciting journey. Become a part of a team that's shaping the future of customer experience and making a real difference in the world.

Apply today and unleash your potential as a CX champion!

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.