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Senior Operations Manager

VML

Department: Operations

Location: Kansas City, MO, United States

Requisition ID: 8593

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Location: This position is open to hire in all of our onsite locations. Hybrid - 3 day in office. 

Office locations: Atlanta, Austin, Boston, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Kalamazoo, Kansas City, Los Angeles, Memphis, Miami, Minneapolis, Nashville, New York, Orange County, Portland, Rogers, Seattle, St-Louis, Washington D.C.

Where you shine

The Senior Operations Manager provides support necessary for client teams and fellow employees to report and successfully track and complete internal and client deliverables. They also provide a deep level of analysis, which enables client teams to make more educated decisions.

What your success will look like

  • Generate job numbers and grant appropriate access within SAP
  • Create SAP and status reports
  • Support ongoing RAFT maintenance
  • Consolidate and streamline repeatable tasks to develop process efficiencies
  • Continuously develop expertise in all internal systems
  • Break down complex sets of data into relevant insights for client teams
  • Other responsibilities as assigned

Who you are and what you bring

  • Bachelor’s Degree in Business, Finance, or equivalent experience
  • 2-4 years relevant experience in advertising or marketing
  • Advanced understanding of internal systems and Business Intelligence Software. i.e Tableau, Power BI
  • Strong negotiation and conflict management skills
  • Strong organizational skills and ability to manage multiple projects simultaneously
  • Ability to show flexibility, willing to work beyond regular business hours, a creative/quick thinker
  • Accountable with a strong business acumen
  • Must be flexible to travel to events whenever necessary

Software/Program Knowledge:

  • Microsoft Office/Excel
  • Powerpoint

VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

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$60,000—$140,000 USD

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.