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Account Manager (Medical Communication Services)

VML

Department: Client Services

Location: London, United Kingdom

Requisition ID: 8743

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Account Manager for Medical Communication Services

Company: VML Health 

Location: Flexible on remote working; can be based out of London or local European countries. 

The Role and Responsibilities:

  • Manage all operational aspects of projects from briefing to delivery, ensuring achievement of revenue targets, profitability of own client portfolio, and related development.
  • Build meaningful and trusted relationships with clients by ensuring the position of the agency as their strategic partner.
  • Interfaces with clients as the sole "go-to-person" for the assigned brand.
  • Deep knowledge of the client's business and industry to be in the best position to deliver quality campaigns.
  • Ensure client requests are handled efficiently by organizing accurate and thorough internal briefs.
  • Work with the operations team to manage the production schedule, ensuring projects are delivered as instructed, on time, and within budget.
  • Precise brief development and reliable oversight of project progress, finances and quality of work before it leaves the agency, ensuring it adheres to the client's approved brief.
  • Closely collaborate with an international and interdisciplinary team.
  • Refer to the Account Director team's satisfaction and project results.
  • Stick to agency processes and financial policies, identifying ways to improve processes where needed.

Education and Experience: 

  • Degree in Communication, Business Administration, Marketing or other related field.
  • A scientific degree and experience in marketing/economics will be considered a plus.
  • 4 years of experience in the industry.

Skills:

  • Level of English: from good to fluent, depending on the Business (Domestic/International).
  • Proficiency in MS Office Tools, especially Excel and Power Point. The knowledge of CRM tools will be considered a plus.
  • Comprehensive and current knowledge of the Agency’s offerings and industry trends.
  • Communication – both written and spoken. Influencing skills.
  • Ability to understand client needs and handle the negotiation process.
  • Planning and organizing skills.
  • Ability to manage multiple priorities under pressure.


 

#LI-Hybrid

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.