All Careers

Account Manager

VML

Department: Client Services

Location: Toronto, Canada

Requisition ID: R-1870

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

What You’ll Do 

As an Account Manager, you’ll be responsible for overseeing client accounts and ensuring the successful delivery of marketing initiatives. Your role will include: 

  • Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact. 
  • Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives. 
  • Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters. 
  • Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively. 
  • Preparing and presenting client proposals, performance reports, and strategic recommendations. 
  • Identifying and pursuing opportunities to grow client accounts, including cross-sells and upsells. 
  • Monitoring industry trends and competitor activities to inform client strategies. 
  • Resolving client concerns with a proactive and solution-oriented approach. 

 

Who You Are 

You’re a strategic thinker and relationship-builder who thrives in a fast-paced environment. You embody: 

  • Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration. 
  • A proactive and detail-oriented mindset, anticipating client needs and delivering on expectations. 
  • Strong organizational and project management skills, able to juggle multiple priorities effectively. 
  • A team player attitude, working collaboratively while also taking initiative independently. 
  • Problem-solving skills, with a knack for turning challenges into opportunities. 
  • A results-driven approach, focused on delivering measurable impact for clients. 
  • Adaptability and resilience, excelling in dynamic and changing situations. 

 

What You’ll Need 

To excel as an Account Manager, you’ll bring:  

  • Some experience in account management, ideally in an agency or marketing environment.  
  • Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms).  
  • Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels.  
  • Ability to manage budgets, timelines, and complex projects effectively.  
  • Experience analyzing campaign performance data and developing actionable insights.  
  • A track record of delivering exceptional client satisfaction. 

 

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.