Senior Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA).

The opportunity:

As a Senior Insight Analyst you will have the opportunity to work on projects with some of our largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it’s an opportunity to help shape the digital and business strategies of some of the world’s leading brands and retailers! We are tool agnostic and depending on client requirements you will use tools like Google Analytics, Adobe Analytics and/or Content Square for tracking data, GTM, Adobe Launch or Tealium for implementing tags and a mixture of Google Data studio, Power BI, Advanced Excel and PowerPoint for visualisation. Also you may be required to work with the wider GCP or Microsoft tool suite to leverage other type of data in your analysis

What you’ll be doing:

• Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with implementation analysts for this)
• Establishing detailed reporting and visualisations that help our clients understand the performance of their digital channels.
• Using measurement tools to analyse visitor behaviour in detail, across a wide range of digital properties (websites, mobile applications, instore devices)
• Creating detailed insight reports that cover key findings and recommendations.
• Presenting your findings to a senior-level client audience and helping them understand what it means for their business.
• Working with our internal CX and Design teams to inform the creation of new websites and apps.
• Answering client queries and running training sessions with them
• Working with the optimisation team supporting on A/B testing performance and reporting
• Integrating into the client team and supporting them on a day-to-day basis, managing requests and stakeholder communications

What we want from you:

• Extensive experience working as an analyst providing insight, ideally in an ecommerce setting (client or agency)
• Must have Advanced practical knowledge of various Analytics tools and techniques (including Adobe analytics)
• Numerically adept in using Excel (or similar) to analyse data.
• Highly proficient in Microsoft Word and PowerPoint.
• Extensive experience working with senior client stakeholders.
• Effective time and project management as well as multitasking abilities.
• A proven track record of delivering large insight projects for leading B2B and B2C organisations.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

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