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Digital Account Supervisor

VML

Department: Client Services

Location: Toronto, Canada

Requisition ID: R-1728

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Overview:

The Account Supervisor will play a pivotal role in managing client relationships, driving strategic initiatives, and ensuring the successful delivery of digital campaigns. This individual will be part of an integrated account service team on a key account in the automotive category.

Location: 155 Queens Quay East 

Hybrid: 3 days in office and/or client site

Key Responsibilities:

  • Client Relationship Management:
    Develop and maintain strong relationships with key clients, acting as a key point of client contact. Understand client needs, goals, and challenges to provide tailored solutions.
  • Strategic Planning:
    Lead the development of comprehensive digital strategies that align with client objectives. Collaborate with cross-functional teams to ensure strategies are executed effectively.
  • Campaign Management:
    Oversee the execution of digital campaigns, ensuring they are delivered on time, within budget, and meet or exceed performance metrics. Monitor and analyze campaign performance, providing insights and recommendations for optimization. 
  • Financial Management:
    Help manage account budgets, forecasts, and profitability. Ensure accurate billing and financial reporting in line with agency and client expectations.
  • Client Presentations and Reporting:
    Prepare and deliver compelling presentations to clients, showcasing campaign results, strategic insights, and future recommendations. Ensure regular reporting is provided to clients, highlighting key performance indicators and outcomes.

Qualifications:

  • Bachelor’s degree in marketing, advertising, business, or a related field.
  • 3+ years of experience in digital account management, preferably within an advertising, digital or marketing agency.
  • Proven Brand.com/Brand.ca experience as well as UI/UX and platform experience
  • Proven track record of successfully managing and growing client accounts.
  • Platform experience with App Optimize or EPIserver strong nice to have
  • Strong understanding of digital marketing channels, including social media, search, display, programmatic, and content marketing.
  • Familiarity with Dynamic Creative Optimization (DCO) techniques and tools.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and presentation skills.
  • Ability to thrive in a fast-paced, dynamic environment.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.