The Director, Client Engagement ensures all aspects of the day-to-day VML Health/Client interaction delivers ultimate value to both parties. The individual’s background and holistic knowledge of the Market Access space will be critical to help shape the development of client proposals, recommendations, and ultimate management of the Market Access Portfolio. In this role, they collaborate with senior clients to understand their business landscape, develop strategies to meet key objectives, and activate the agency team to deliver upon them. The Director, Client Engagement also mines new, organic business opportunities with existing clients through building relationships with industry partners and the client’s organization. Director, Client Engagement work with the cross-functional team, guiding and directing teams to foster a culture of growth and development. In this role, you are responsible for all areas of client delivery, VML Health CE team, and client relationship in Pharma. 

What you’ll do:

• Develop long-term account success and growth by building, maintaining, and growing senior level client relationships 
• Work with strategy to transform knowledge of client business objectives, internal and competitive opportunities, and customer insights into actionable marketing communications strategies and tactics 
• Is the resident expert on the clients’ business and industry 
• Contribute to agency new business efforts (extension into Market Access) 
• Regularly inform group account director, client engagement on business status, including escalation as needed 
• Financial responsibilities include review and sign-off of monthly billing and forecasting, client management or escalation of billing as needed 
• Responsible for active professional development of direct reports 
• Cultivate capability of both the cross-functional client team and VML Health department 
• Strong presentation development skills 
• Comfortable working in and leading integrated agency relationships 
• Ability to lead integration efforts across multi-channel engagements 
• Detail-oriented with strong communication and presentation skills 

Who you are:

• Strong presentation development skills 
• Comfortable working in and leading integrated agency relationships 
• Ability to lead integration efforts across multi-channel engagements 
• Detail-oriented with strong communication and presentation skills 

What you’ll need:

• 5+ years of relevant client or agency experience specifically in the Market Access/Payer Space  
• 6+ years of relevant client or agency experience (digital marketing and/or managing the design and development of websites) 
• Previous experience working with a pharmaceutical or health client
• Thorough knowledge of health communications and possess ability to navigate associated processes
• Experience with marketing (traditional and/or digital) focusing on multi-channel campaign development and strategy
• Familiarity with all facets of interactive campaign and macro strategy development

What we offer: 

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

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VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.