People Specialist needed to join our team on a permanent basis, here at VML Enterprise Solutions. We offer a hybrid working model, that requires candidate to be 3 days per week in the office.

The opportunity:

You will be part of the UK People Team, reporting into the Lead People Partner supporting a headcount of approx. 115 people across our Porto and Lisbon offices with the opportunity to gain exposure working across the wider business in the UK.  

Your primary role will be acting as the first point of contact for new starters and employees, providing guidance on company policies and procedures, supporting the People Operations Team providing valuable input from a Portugal perspective, as well as supporting the People Team with exciting people projects and initiatives. 

What you’ll be doing:

People Responsibilities 

• Provide accurate and timely information to employees and managers managing expectations along the way and responding within the agreed SLAs.  
• Understanding of our people operation processes and how they fit with our businesses VML Enterprise Solutions 
• Seek for delivery improvement opportunities in collaboration with People Partners, People Operations & Learning & Development to ensure we provide the best employee experience.  
• Undertake or contribute to people projects and initiatives as and when required. 
• Regularly collaborate with our People team and other stakeholders within the business to provide administrative support and advice. 

Onboarding   

• Main point of contact for new joiners 
• Carry out the weekly People Inductions  
• Manage the end-to-end Portugal Visa process.  

Benefits  

• Full knowledge of our benefit policies and processes, handling any queries either from the employee or benefit provider.  
• Support open enrolment processes and communicate benefit changes to employees.  
• Collaborate with benefit providers to resolve issues and ensure accurate record-keeping.  
• System administration for new joiners, leavers, and changes into the WPP Portugal systems.  
• Liaison with WPP Shared Services for monthly payroll changes  

People Analytics  

• Conduct one month check ins, midpoint probation check ins, and exit interviews, updating the People Advisor & People Partner with relevant feedback to support them with providing constructive feedback to the necessary key stakeholders involved.  
• Utilise People Metrics and data to identify trends and areas for improvement. 

Policy & Compliance   

• Stay up to date on Portuguese employment laws and regulations, ensuring compliance with Portugal local requirements. 
• Assist in the development and implementation of People Policies, procedures and initiatives to ensure compliance with legal requirements and best practices, including communicating policy changes and updates to employees. 
• Act as the initial point of contact for our people, providing guidance on company policies and procedures. As well as work with the relevant People Advisor/People Partner to address and resolve issues and conflicts. 
• Nurture and manage the relationship with WPP shared services Portugal team. 

What we want from you:

• Good understanding of HR processes and functions 
• Working knowledge of HR database systems 
• Knowledge on Portugal employment law, regulations, and processes with willingness to learn 
• Experience with payroll in Portugal
• Verbal Communication: articulate ideas clearly and confidently in both one-on-one and group settings 
• Active Listening: Fully understanding stakeholders' perspectives, needs, and concerns before responding or making decisions. 
• Flexibility: Adjust to changing priorities, environments, or expectations, often without clear guidance. 
• Time Management: Effectively managing time and priorities, particularly in an unstructured environment. 
• Resourcefulness: Seek out necessary information or resources independently 
• Proactive Problem-Solving: Taking the lead in identifying problems and finding solutions without needing constant direction 
• Decision-Making: Comfort in making informed decisions quickly, even in the face of uncertainty or incomplete information. 
• Poise Under Pressure: Maintaining composure and effectiveness in challenging situations or when facing unknown 
• Learning Agility: Quickly learning from new experiences and applying that knowledge to navigate unstructured or ambiguous situations. 
• Diplomacy: Challenging ideas or decisions in a respectful and constructive manner, balancing assertiveness with tact. 
• Self-Assurance: Confidence in abilities to contribute value in discussions, even when surrounded by more experienced professionals. 
• Self-Motivation: Driven to take initiative, complete tasks, and seek out information without needing external prompts. 
• Perseverance: Push through challenges, setbacks, or uncertain situations while maintaining a positive outlook. 
• Empathy: Appreciating the perspectives and motivations of others, enabling constructive and respectful challenges. 
• Adaptation to Feedback: Willingness to receive and act on feedback from senior stakeholders, using it as an opportunity to grow and improve. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

In our Lisbon or Porto office, you’ll join a team of other specialists who are always ready to help each other. The team is part of our Enterprise Solutions network and works in coordination with our Local and EMEA client leads.

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