All Careers

Community Manager

ARCHIVE

Department: People

Location: Mexico City, Mexico

Requisition ID: 6693

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Esta posición es la encargada de gestionar la comunidad en línea, responder la conversación generada por los seguidores, revisar, programar y publicar el contenido en las redes sociales.

Realizar reportes de performance.

Estar pendiente de las actualizaciones y optimizaciones de las redes sociales.

Responsabilidades:

  • Gestión y moderación de comunidades digitales, haciendo énfasis en la generación de respuestas oportunas a todas las interacciones generadas por los usuarios con la marca / marcas bajo criterios establecidos por la misma.
  • Generación de reportes ad-hoc a las necesidades de cada cliente.
  • Contribución a la generación de documentación y presentaciones para la cuenta asignada o proyectos específicos.
  • Uso de herramientas que permitan la gestión de los canales sociales, así como la recolección y filtrado de información con resultados del performance de nuestro contenido.
  • Colaboración con los equipos creativos, estrategia y care.

Experiencia previa:

  • Experiencia de +2 años en puesto similar.
  • Conocimiento y habilidades en las diferentes redes sociales.
  • Gestión de herramientas de social (Sprout Social, Sprinklr, Emplifi, Khoros, Hootsuite) y listening (Social Studio, TopicFlower, Brandwatch, Digimind).
  • Construcción de búsquedas booleanas

Habilidades:

  • Atención al detalle
  • Planeación
  • Actitud de servicio a cliente
  • Ingles conversacional

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.