Who we are looking for: 

VML Costa Rica is seeking an ASSOCIATE PLATFORM CONSULTANT. The ideal candidate will be highly organized, motivated, technically minded, and hardworking. An Associate Platform Consultant is a product specialist and is responsible for providing platform configuration and data management services to VML customers.

We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are interested in technology, can build positive relationships, and quickly learn the parts of our business!

What you'll do:

• Work | directly with the customer to identify goals and requirements for assigned projects.
• Configure | environments (Knowledge Graph, Pages, etc.) to meet customer requirements.
• Manage | multiple inbound client configuration or data management requests and drive them to completion.
• Interpret | client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary.
• Create | business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform.
• Partner | closely with the broader account team to ensure we are exceeding client expectations.
• Identify | potential areas to improve all aspects of the platform and products.
• Analyze | and import customer data, and provide quality assurance over the information and content loaded into the platform.
• Serve | as a subject matter expert to customers as well as internal teams.
• Test | new features and workflows in product releases for clients configuration, apply new features for client book of business, and provide feedback to product management.
• Contribute | to internal resources and process improvements.
• Provide | Search Engine Optimization (SEO), data modeling, integration best practices, and optimization guidance throughout engagements to drive customer return on investment.
• Provide | status updates on your work and communicate potential risks and opportunities to clients and the account team.

What you'll need:

• Business Administration, Computer Science degree in any subject area, or similar college-level education or work experience is preferred but not required.
• 2-4 years of experience in Software Implementation, Consulting, interactive agency, or similar client-facing roles.
• Strong written and communication skills.
• Experience in managing JIRA boards and managing tickets through completion.
• Proficient in data analysis and manipulation with Excel or equivalent.
• Experience with various Agile ceremonies: scrum, sprint planning, retrospectives demos.
• Experience defining requirements, user stories & risks.
• Effective interpersonal skills; along with a strong ability to communicate complex problems.
• Attention to detail, organized, process-driven.
• Strong work ethic with the ability to work in a fast-paced and dynamic environment.
• Determination and perseverance when faced with challenges.
• Ability to thrive in a cross-functional team environment.
• Pride in providing a high level of service and delivering consistent performance.
• Interest in technology.
• Energized by completing items on a huge to-do list.
• Self-directed worker with outstanding time management skills.

Bonus Points:

• Basic understanding of CMS.
• Project management-related certifications such as a PMP or similar.